Privacy policy

Privacy Policy

Effective Date: 1/1/26

Canyon Exotics ("we," "us," or "our") operates the website canyonexotics.com and sells through Shopify, Etsy, and eBay. This Privacy Policy explains how we collect, use, and protect your information when you visit our site or make a purchase.

Information We Collect

Information You Provide Name, email address, shipping address, and phone number (when you place an order or contact us). Payment information is processed securely by third-party payment processors. We do not store card details.

Information Collected Automatically Browser type, device, IP address, pages visited, cookies, and tracking data via Google Analytics and Shopify Analytics.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate about your order and shipping
  • Respond to customer support inquiries
  • Send promotional emails (only if you opt in)
  • Improve our website and customer experience
  • Comply with legal obligations

Cookies & Tracking

We use cookies and similar technologies to analyze site traffic and understand how visitors interact with our website. You can disable cookies in your browser settings, but some site features may not function properly.

Tools we use: Google Analytics, Shopify Analytics.

Third-Party Services

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping carriers (e.g., USPS, UPS)
  • Marketplace platforms (Etsy, eBay), which are subject to their own privacy policies
  • Email marketing platforms (if and when applicable)

We do not sell or rent your personal information to third parties.

Data Retention

We retain your information only as long as necessary to fulfill orders, provide customer support, and comply with legal requirements.

Your Rights

You may request to access the personal data we hold about you, correct inaccurate information, or request deletion of your data.

To make a request, contact us at support@canyonexotics.com.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, contact us:

Email: support@canyonexotics.com Website: canyonexotics.com