Shipping policy
This policy covers how Canyon Exotics ships live plants and dry goods. It works alongside our Refund Policy and Terms of Service.
What We Ship
- Live plants, shipped bare root
- Dry goods (soil, pots, accessories, supplies)
Ship Days
Live plants ship on Mondays only. This keeps them out of carrier facilities over the weekend. Your order ships on the next available Monday after it’s processed.
Dry goods ship any business day.
Processing Time
Most plant orders go out on the next available Monday. Pre-orders and limited drops may take longer. Lead time is noted on the product page.
Carriers
We ship primarily via USPS. UPS may be used for select orders or destinations.
Shipping Rates
Orders under $75 ship for a flat $13.95. Orders of $75 or more ship free.
Heat Packs (Cold Weather)
When the forecast low at your address is below 50°F during the week your order ships, add a heat pack to your cart. One heat pack covers the whole order and keeps your plants warm through cold sorting facilities and doorstep waits. In those conditions, our Live Arrival Guarantee applies only to orders that include a heat pack.
Weather Holds
If forecast highs or lows along the route are extreme enough to risk plant damage, we hold the order and email you. Holds are common during Southern and Southwestern summer heat and Northern winter cold. If you need a shipment delayed for travel, weather, or an address change, email support@canyonexotics.com before your order ships.
Risk of Loss
Title and risk of loss transfer to you when the carrier accepts the package from us. Once a package is in transit, we are not responsible for carrier delays, loss, or damage caused by mishandling. We’ll help you file a carrier claim when applicable.
DOA (Dead on Arrival) Claims
If a live plant arrives dead or severely damaged, email support@canyonexotics.com within 48 hours of delivery with:
- Your order number
- Clear photos of the plant and packaging as received
Claims submitted after 48 hours, or without photos, can’t be processed. When the forecast low at your address is below 50°F during the week your order ships, the Live Arrival Guarantee applies only to orders that include a heat pack. Approved DOA claims are refunded or replaced at our discretion. Plants that decline after the 48-hour window are the buyer’s responsibility. See our Refund Policy for full terms.
Domestic Only
We currently ship within the United States only.
Address Accuracy
You’re responsible for providing a complete, accurate shipping address. Packages returned to us due to incorrect addresses, refused delivery, or unclaimed pickup will be reshipped at the buyer’s expense.
Questions